Banking and Financial Sector companies have come a long way from the conventional banking system to modern means of providing various services to the customers at their finger trips. Long days of wait for cheque clearances, long queues at tellers and the rate of which each transaction used to occur is long gone. Now you have Internet Banking System, Mobile Banking System, and Interactive Video Customer Services. Opening of bank accounts through tablets right from the customer’s home, online transactions through NEFT (National Electronic Fund Transfer), RTGS (Real Time Gross Settlement), IMPS (Immediate Payment Service), payment wallets and several such new features have modernized and simplified banking activities. Technology brings fantastic benefits. However, the IT teams of these financial sector organizations who are into modernization face tremendous challenges. On the customer front, they need to ensure intuitive, colourful and easy to use customer interfaces that ensure t
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